I answer all feedback myself. Obviously, there are limits. So the policy is that I will deal with, and respond to, all complaints within 24 hours or less. If the matter will take longer to resolve, you will receive an e-mail explaining the delay.

If you are the first to submit an idea for something you think should be added to THEMES™, you will receive a response and, when your idea is written up for inclusion in the Manual, you will receive a check for $100. But only if you are first. And just for fun and for a little conversation piece, we will also send you a framed certificate of appreciation for your help in making THEMES™ of even greater use to others.

Your comments are important in helping us to provide the best possible product and service to our users.

My heavy travel schedule means e-mail is the only practical method of communication. I carry a laptop with me when I am away and I check daily for emails.

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